HashKey Group is an end-to-end digital asset financial services group in Asia, offering new investment opportunities and solutions to institutions, family offices, funds and professional investors across the digital asset and blockchain ecosystem. The Group provides a complete ecosystem across the entire digital asset landscape, ranging from venture investment, to custody, to technologies and trading. By bringing together the most advanced blockchain research, developers and technologies, HashKey identifies potential opportunities and deliver end-to-end solutions that operate within regulatory frameworks with the highest compliance standards. The Group has operations in Hong Kong, Singapore and Japan, and extensive partnerships with FinTech and blockchain solutions providers, academic institutions, and associations.

IT技术支持

20,000 - 30,000 CNY/Monthly

Hong Kong
Full Time
3-5 Years EXP
Bachelor

Shawwang.ETH

HashKey Group · Talent Acquisition

Job Description

Duties & Responsibilities: · Ensure adequate coverage and support 24x7 availability and escalations, maintain calm and analytical demeanor when faced with major incidents · Manage regulatory reports for different stakeholders, define operational procedure for relevant data extraction methodology Provide leadership in problem investigation and implementation of appropriate corrective actions · Manage customer satisfaction requirements of operational procedures and SLAs to achieve a suitable outcome for all stakeholders · Provide technical oversight across systems and applications; leverage skills across multiple apps technical support areas · Monitor the progress of projects to ensure that deadlines are met and quality standards are maintained · Familiar with and able to guide team in all areas of IT Service Management, including change management, incident management, capacity management, problem management and business continuity management · Coordinate & compliant with IT security and Infrastructure to build and maintain the platform · Relevant supervisory control and risk awareness. Ability to produce, review and handle documents · Improve productivity and SLA via process improvement, system enhancements and automation Liaise with Risk, Security, Compliance, Operations and Senior Management for all regulator-reportable incidents including regulatory report write up Document procedures, best practices and troubleshooting FAQs Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis Qualifications/Skills: § University degree in computer science / engineering or equivalent field of study · 7-10 years experience in Technology Service / Production Management with proven team manager role in a reputable bank or financial institution · Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications · Ability to plan and organ