HashKey Group is an end-to-end digital asset financial services group in Asia, offering new investment opportunities and solutions to institutions, family offices, funds and professional investors across the digital asset and blockchain ecosystem. The Group provides a complete ecosystem across the entire digital asset landscape, ranging from venture investment, to custody, to technologies and trading. By bringing together the most advanced blockchain research, developers and technologies, HashKey identifies potential opportunities and deliver end-to-end solutions that operate within regulatory frameworks with the highest compliance standards. The Group has operations in Hong Kong, Singapore and Japan, and extensive partnerships with FinTech and blockchain solutions providers, academic institutions, and associations.

API Product

35,000 - 65,000 HKD/Monthly

Hong Kong
Full Time
3-5 Years EXP
Bachelor

Shawwang.ETH

HashKey Group · Talent Acquisition

Job Description

API ProductLocation: Hong Kong, ChinaResponsibilities: 1. Communicate with clients and partners about API products and technology, analyze partner problems, coordinate with the R&D team to solve problems, and ensure that technical issues are resolved. 2. Collect and summarize customer feedback on product and technology-related issues such as requirements, consultations, complaints, and deliveries, and timely, correctly, and completely feed back the issues to R&D, track the resolution process and delivery results 3. Responsible for promoting API service governance, including API service SLA, service asset inventory, and improving platform API quality; 4. Establish an API service monitoring and evaluation system, regularly conduct API evaluations, produce analysis reports, and provide operational recommendations; 5. Optimize business support and workflows. Improve work efficiency; establish and improve the implementation of technical, process, and case knowledge bases, and summarize the solutions to common problems. Requirements: • Bachelor's degree or above in computer science, electronic engineering, information system or related majors, with more than 1 year of technical support experience in API technology; • Excellent English reading and writing skills. Good English listening and speaking skills are a plus; • Good communication and coordination skills, keep patient and solve problems, and have good emergency response capabilities for emergencies • Experience in programming languages such as JAVA, Go, and Python is preferred.