HashKey Group is an end-to-end digital asset financial services group in Asia, offering new investment opportunities and solutions to institutions, family offices, funds and professional investors across the digital asset and blockchain ecosystem. The Group provides a complete ecosystem across the entire digital asset landscape, ranging from venture investment, to custody, to technologies and trading. By bringing together the most advanced blockchain research, developers and technologies, HashKey identifies potential opportunities and deliver end-to-end solutions that operate within regulatory frameworks with the highest compliance standards. The Group has operations in Hong Kong, Singapore and Japan, and extensive partnerships with FinTech and blockchain solutions providers, academic institutions, and associations.

Senior Client Relations Manager

16,000 - 30,000 HKD/Monthly

Remote
Melaka
Full Time
3-5 Years EXP
Bachelor

Shawwang.ETH

HashKey Group · Talent Acquisition

Job Description

Job Responsibilities and Duties: ● Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients ● Liaise with sales team to understand the prospective clients’ background and business objectives ● Handhold clients through the end-to-end onboarding process ● Work closely with KYC team and liaise with downstream partners until CDD/EDD reviews are completed ● Liaise with operations, trading and risk teams to ensure clients are properly set up and ready to trade ● Actively monitor and maintain client onboarding pipelines, and ensure all cases are being worked on ● Generate onboarding pipeline and KPI reports for various business lines ● Ensure timely processing of static data updating requests ● Assist in ad-hoc projects and performing relevant controls embedded in the on-boarding process ● Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible ● Apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Job Qualifications: ● Degree holder in Business Administration, Science or related disciplines ● At least 1 years relevant working experience in client onboarding, relationship management or client services gained from banking or financial institutions. Experience with client onboarding coordination/ facilitation is preferred. ● Familiarity with AML/KYC/Regulatory regimes in APAC ● Ability to manage multiple tasks and deadlines with timely responses and resolutions ● Ability to distill complex information into insightful and concise recommendations ● Organized and can effectively communicate in both written and verbal formats ● Good knowledge of investment products and basic knowledge in cryptocurrency/ blockchain technology will be advantageous ● Pleasant personality, client oriented, positive and can-do attitude ● A team player and able to work independently ● Ready to work in a fast-paced new business environment and embrace changes as the business develops ● Fluent in spoken and written English, Cantonese and Mandarin