Senior Research Strategist

Global Research at OKX is a team of 8 researchers across the world. We drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful. We work in agile and embedded models, working very closely with product and design teams to implement our insights. What You’ll Be Doing Experience in building user panels and programs that allow researchers to do their most impactful work. Ability to work with vendors to find international translation and be able to develop scalable models. You will report directly to the Head of Research, work closely with the other researchers on the team, and be a strategic partner recommending scalable solutions as we continue to grow. Be the operations and strategic partner to the Head of the Research - oversees the systems to manage workflow, advise on recruitment resources, and identify new opportunities to improve the effectiveness of how we work. Optimize and grow the essential processes that allow research to grow, including overseeing the research panels, data governance, tool and vendor management, recruitment, and knowledge management. Create and own the user panel, process, strategy and recruitment system at OKX to ensure our process is efficient, compliant, and a delightful experience for participants and researchers. Run the community research panel, including recruitment, incentive strategy, member experience, essential program indicators, and best practices and how-to guides. Manage third-party vendor relationships to ensure all engagements meet the needs of the research team and procurement, legal, security, and privacy requirements. Work with research leads to identifying new tools and opportunities to improve the way we work. Develop and document processes, best practices, and templates to ensure workflow is consistent and efficient across researchers. What We Look For In You Experience building 0-1 research process and panels and scaling Knowledge and interest in the blockchain and fintech industry Experience working with cross functional team - product teams (PM, Design and more) Working knowledge of all the research methodologies and how recruitment varies for them: primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and knowing when these are best used. Usability, individual interviews, surveys Bachelor's degree with at least 3+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of what you process/ panels you built and influenced research/ product and design efficiency. Experience in building research panels or customer service communities and implementing. Excellent communication and facilitation skills, including educating the team about user research. Strong problem-solving skills and ability to work autonomously in a fast-paced work environment Ability to write in professional English. Mandarin is a plus.