Customer Service

Job Description: 1. Answer questions about cross-border payment products and provide high-quality customer support services. 2. Coordinate internal team members, including technical support, operations and other departments, to solve customer problems and ensure that problems are properly handled and resolved. 3. Communicate with customers by email, online chat or other written means, accurately record customer questions and requirements, and respond to customers in a timely manner. 4. Maintain customer relationship, establish and maintain good communication channels with important customers. 5. Provide training and guidance on cross-border payment products to help customers better understand and use the products. 6. Collect and sort out customer feedback and needs, and provide suggestions for improving products and services to relevant departments. Job Requirements: 1, with written English communication skills, able to clearly and accurately express ideas and explain complex problems. 2, familiar with cross-border payment products and related business processes, have a strong ability to solve common problems. 3, have a good team spirit, can coordinate and cooperate with colleagues in different departments to solve problems together. 4, can efficiently handle and manage multiple customer inquiries, and provide satisfactory solutions within the specified time. 5, patient and careful work attitude, able to deal with and solve complex customer problems. 6, with the ability to quickly learn and adapt to new technologies and products, pay attention to the development of the payment industry.Work experience and knowledge in related field is preferred. 7. Customer service experience in Web3 industry is preferred.