HashKey Group is an end-to-end digital asset financial services group in Asia, offering new investment opportunities and solutions to institutions, family offices, funds and professional investors across the digital asset and blockchain ecosystem. The Group provides a complete ecosystem across the entire digital asset landscape, ranging from venture investment, to custody, to technologies and trading. By bringing together the most advanced blockchain research, developers and technologies, HashKey identifies potential opportunities and deliver end-to-end solutions that operate within regulatory frameworks with the highest compliance standards. The Group has operations in Hong Kong, Singapore and Japan, and extensive partnerships with FinTech and blockchain solutions providers, academic institutions, and associations.

Customer Service

6,000 - 10,000 HKD/Monthly

Remote
Melaka
Full Time
1-3 Years EXP
College

Shawwang.ETH

HashKey Group · Talent Acquisition

Job Description

The ideal candidate loves talking to people and proactively solving issues. Working scope: 1. Provide top-quality customer service care to users via varied channels like Zendesk chat, ticketing system, or social media channels; 2. KYC audit and withdrawal review. 3. Send case escalation or feedback to the relevant team and follow it up to resolve it. 4. Participate in training to deeply understand the products and internal procedures. 5. Participate in regular QA reviews to ensure that soft skills can be improved to maintain a professional image for the team. Qualifications 1. Can use English as the working language; 2. Crypto exchange customer support background is preferred; 3. Minimum 2 years of customer support experience; 4. Given that customer support will be 24/7 coverage, can take turns for night shift and holiday; 5. Excellent work ethics